At Mortarn, we are dedicated to ensuring a seamless and efficient shipping process to deliver your baseball caps promptly and in excellent condition. Here are the key details of our Shipping Policy:
Order Processing Time:
We strive to prepare and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our diligent fulfillment team meticulously handles each item to ensure it's packed securely and ready for shipment.
Shipping Options:
- Standard Shipping: Our standard shipping method typically delivers orders within 4-6 business days. This service is provided at no additional cost to our customers.
- Expedited Shipping: For customers seeking faster delivery, we offer expedited shipping options with delivery times ranging from 2-4 business days, available for a fee of $4.99 USD.
Order Tracking:
Upon processing and shipment of your order, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and accurately estimate its arrival time.
Peak Season Considerations:
During peak seasons or periods of high demand, such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these times, and please rest assured that we are working diligently to ensure timely deliveries.
Shipping Restrictions:
While we endeavor to accommodate all customers, please note that there may be limitations on delivery to certain locations. Additionally, shipping to multiple addresses within a single order is currently not supported.
Tax Policy:
At Mortarn, transparency and simplicity are fundamental principles. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price displayed at checkout is the final price you'll pay.
Customer Support:
Your satisfaction is our top priority. If you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply reach out to us at support@mortarn.shop, and we'll promptly address any concerns or inquiries you may have.
Thank you for choosing Mortarn for your baseball cap needs. We are committed to providing you with reliable, high quality products, and exceptional service every step of the way.